Crisp
Customer Support · Free · since 2015
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Crisp combines live chat, chatbot, shared inbox, help center, and CRM in one platform. It's significantly cheaper than Intercom while covering most of the same use cases.
pros
- Generous free tier for basic live chat
- Much cheaper than Intercom
- All-in-one: chat, bot, help desk, CRM
- Clean, modern interface
cons
- Less powerful AI than Intercom's Fin
- Fewer integrations
- Reporting less detailed than enterprise tools
- Some features less polished
top Crisp alternatives
Intercom Customer messaging platform with live chat, bots, help center, and product tours. $39/seat/mo 
Zendesk Enterprise help desk platform with ticketing, live chat, knowledge base, and AI-powered automation. $19/agent/mo 
Freshdesk Cloud-based help desk with ticketing, automation, and multichannel support at accessible pricing. Free Crisp compared
Intercom vs Crisp · Crisp vs Zendesk · Crisp vs Freshdesk · Crisp vs Help Scout · Crisp vs Chatwoot · Crisp vs Tidio · Crisp vs Olark · Crisp vs Gleap
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Intercom Customer messaging platform with live chat, bots, help center, and product tours. $39/seat/mo Zendesk Enterprise help desk platform with ticketing, live chat, knowledge base, and AI-powered automation. $19/agent/mo Freshdesk Cloud-based help desk with ticketing, automation, and multichannel support at accessible pricing. Free 
Help Scout Help desk that feels like email — shared inboxes, knowledge base, and live chat without the ticket numbers. $20/user/mo 
Chatwoot Open-source customer engagement platform with live chat, email, social channels, and chatbots. Free 
Tidio Live chat and chatbot platform focused on e-commerce with Shopify and WooCommerce integrations. Free