Crisp vs Gleap
Crisp is all-in-one business messaging platform with live chat, chatbot, help desk, and CRM, while Gleap is customer feedback and bug reporting tool with visual annotations and live chat. The biggest difference up front: Crisp is free, while Gleap starts at $25/mo. Crisp is built for startups and small businesses that want affordable live chat + help desk, whereas Gleap targets product teams wanting visual bug reporting + support.
| Feature | Crisp | Gleap |
|---|---|---|
| Free tier available | ✓ | ✓ |
| Open source | — | — |
| Bug Reports | — | ✓ |
| CRM | ✓ | — |
| Chatbot | ✓ | — |
| Feedback | — | ✓ |
| Help Desk | ✓ | — |
| Live Chat | ✓ | ✓ |
| Shared Inbox | ✓ | — |
| Surveys | — | ✓ |
Pricing: Crisp is completely free, which makes it the obvious pick if budget is the top concern. Gleap starts at $25/mo, but Free for 1 project. That cost buys you a more polished or feature-rich experience, so it comes down to whether the extras justify the spend.
Feature gaps: Crisp offers CRM, Chatbot and Help Desk that Gleap lacks. Gleap brings Bug Reports, Feedback and Surveys that Crisp does not have. Both share Live Chat.
Team fit: Both tools target small teams teams, so the decision hinges on features and workflow fit rather than scale.
Where each tool shines: Crisp's biggest strengths are: generous free tier for basic live chat. much cheaper than intercom. Gleap's biggest strengths are: includes bug reports as a core feature, purpose-built for customer support workflows. includes live chat as a core feature, purpose-built for customer support workflows.
Watch out for: With Crisp, users commonly note that less powerful ai than intercom's fin. With Gleap, the main complaint is that free plan exists but key features are locked behind the paid upgrade.
choose Crisp if
- Your profile matches its sweet spot: startups and small businesses that want affordable live chat + help desk
- Budget is a hard constraint — Crisp is free, Gleap is not
- You specifically need CRM and Chatbot
- You care about much cheaper than intercom
choose Gleap if
- You need a tool built for product teams wanting visual bug reporting + support
- You specifically need Bug Reports and Feedback
- You care about includes live chat as a core feature, purpose-built for customer support workflows
- The free tier works for you: free for 1 project
frequently asked
What is the difference between Crisp and Gleap?
Crisp is all-in-one business messaging platform with live chat, chatbot, help desk, and CRM, while Gleap is customer feedback and bug reporting tool with visual annotations and live chat. The biggest difference up front: Crisp is free, while Gleap starts at $25/mo. Crisp is built for startups and small businesses that want affordable live chat + help desk, whereas Gleap targets product teams wanting visual bug reporting + support.
Should I use Crisp or Gleap?
Crisp is the free option; Gleap charges $25/mo but may offer more polish. Here is how they compare.
When should I choose Crisp over Gleap?
Choose Crisp if Your profile matches its sweet spot: startups and small businesses that want affordable live chat + help desk; Budget is a hard constraint — Crisp is free, Gleap is not; You specifically need CRM and Chatbot; You care about much cheaper than intercom.
When should I choose Gleap over Crisp?
Choose Gleap if You need a tool built for product teams wanting visual bug reporting + support; You specifically need Bug Reports and Feedback; You care about includes live chat as a core feature, purpose-built for customer support workflows; The free tier works for you: free for 1 project.
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