Gleap
Customer Support · Free · since 2020
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Gleap is a customer feedback and bug reporting tool with visual annotations and live chat. It handles bug reports, live chat, feedback, and surveys, and it's best suited for product teams wanting visual bug reporting + support. It has been around since 2020, giving it a 6-year head start in building out integrations and refining the product.
The free plan is free for 1 project — enough for most people to evaluate whether it fits. Paid plans start at $25/mo, which unlocks the full feature set. It's designed for small teams, striking a balance between simplicity and collaboration features.
pros
- Includes Bug Reports as a core feature, purpose-built for customer support workflows
- Includes Live Chat as a core feature, purpose-built for customer support workflows
- Free for 1 project — generous enough for most small teams to get real work done
- Includes feedback alongside the core feature set — fewer separate tools needed
cons
- Free plan exists but key features are locked behind the paid upgrade
- Fewer built-in features means you may need additional tools to cover gaps
- Ticket volume can quickly overwhelm small teams without triage automation
- Limited team/admin features if your organization eventually scales up
top Gleap alternatives
Crisp All-in-one business messaging platform with live chat, chatbot, help desk, and CRM. Free 
Olark Simple live chat software with automation rules, team management, and CRM integrations. $29/seat/mo 
Tawk.to 100% free live chat software with no limits on agents, chats, or contacts. Free 
Kayako Help desk platform with journey-based customer support and multichannel inbox. $15/agent/mo Gleap compared
Intercom vs Gleap · Crisp vs Gleap · Zendesk vs Gleap · Freshdesk vs Gleap · Help Scout vs Gleap · Chatwoot vs Gleap · Tidio vs Gleap · Olark vs Gleap
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Zendesk Enterprise help desk platform with ticketing, live chat, knowledge base, and AI-powered automation. $19/agent/mo 
Freshdesk Cloud-based help desk with ticketing, automation, and multichannel support at accessible pricing. Free 
Help Scout Help desk that feels like email — shared inboxes, knowledge base, and live chat without the ticket numbers. $20/user/mo 
Chatwoot Open-source customer engagement platform with live chat, email, social channels, and chatbots. Free