Kayako

Customer Support · $15/agent/mo · since 2001

Kayako is a help desk platform with journey-based customer support and multichannel inbox. It handles journey tracking, live chat, shared inbox, and collaborators, and it's best suited for support teams wanting unified customer journey tracking. It has been around since 2001, giving it a 25-year head start in building out integrations and refining the product.

Paid plans start at $15/agent/mo, which unlocks the full feature set. It works well for mid-size teams that need more structure than a basic tool but less overhead than enterprise platforms.

pros

Includes Journey Tracking as a core feature, purpose-built for customer support workflows
Includes Live Chat as a core feature, purpose-built for customer support workflows
Pricing starts at $15/agent/mo, which includes the full customer support feature set
Established product with 25+ years on the market and a mature ecosystem

cons

Starts at $15/agent/mo — on the expensive side, especially for small teams or solo users
Fewer built-in features means you may need additional tools to cover gaps
Ticket volume can quickly overwhelm small teams without triage automation
Mobile experience lags behind the desktop version in features and polish

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