Olark

Customer Support · $29/seat/mo · since 2009

Olark is a simple live chat software with automation rules, team management, and CRM integrations. It handles live chat, automation rules, transcripts, and crm integration, and it's best suited for small businesses wanting simple live chat. It has been around since 2009, giving it a 17-year head start in building out integrations and refining the product.

Paid plans start at $29/seat/mo, which unlocks the full feature set. It's designed for small teams, striking a balance between simplicity and collaboration features.

pros

Includes Live Chat as a core feature, purpose-built for customer support workflows
Includes Automation Rules as a core feature, purpose-built for customer support workflows
Pricing starts at $29/seat/mo, which includes the full customer support feature set
Established product with 17+ years on the market and a mature ecosystem

cons

Starts at $29/seat/mo — on the expensive side, especially for small teams or solo users
Fewer built-in features means you may need additional tools to cover gaps
Ticket volume can quickly overwhelm small teams without triage automation
Limited team/admin features if your organization eventually scales up

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