Tawk.to
Customer Support · Free · since 2013
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Tawk.to is a 100% free live chat software with no limits on agents, chats, or contacts. It handles free live chat, unlimited agents, knowledge base, and video chat, and it's best suited for businesses wanting completely free live chat. It has been around since 2013, giving it a 13-year head start in building out integrations and refining the product.
The core product is entirely free.
pros
- Includes Free Live Chat as a core feature, purpose-built for customer support workflows
- Includes Unlimited Agents as a core feature, purpose-built for customer support workflows
- The core product is free with no paywalled essentials
- Established product with 13+ years on the market and a mature ecosystem
cons
- May lack some advanced features
- Some advanced features require upgrading to a paid plan
- Fewer built-in features means you may need additional tools to cover gaps
- Ticket volume can quickly overwhelm small teams without triage automation
top Tawk.to alternatives
Crisp All-in-one business messaging platform with live chat, chatbot, help desk, and CRM. Free 
Olark Simple live chat software with automation rules, team management, and CRM integrations. $29/seat/mo 
Gleap Customer feedback and bug reporting tool with visual annotations and live chat. Free 
Kayako Help desk platform with journey-based customer support and multichannel inbox. $15/agent/mo Tawk.to compared
Intercom vs Tawk.to · Crisp vs Tawk.to · Zendesk vs Tawk.to · Freshdesk vs Tawk.to · Help Scout vs Tawk.to · Chatwoot vs Tawk.to · Tidio vs Tawk.to · Olark vs Tawk.to
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Zendesk Enterprise help desk platform with ticketing, live chat, knowledge base, and AI-powered automation. $19/agent/mo 
Freshdesk Cloud-based help desk with ticketing, automation, and multichannel support at accessible pricing. Free 
Help Scout Help desk that feels like email — shared inboxes, knowledge base, and live chat without the ticket numbers. $20/user/mo 
Chatwoot Open-source customer engagement platform with live chat, email, social channels, and chatbots. Free