Crisp vs Tawk.to
Crisp is all-in-one business messaging platform with live chat, chatbot, help desk, and CRM, while Tawk.to is 100% free live chat software with no limits on agents, chats, or contacts. Crisp is built for startups and small businesses that want affordable live chat + help desk, whereas Tawk.to targets businesses wanting completely free live chat.
| Feature | Crisp | Tawk.to |
|---|---|---|
| Free tier available | ✓ | ✓ |
| Open source | — | — |
| CRM | ✓ | — |
| Chatbot | ✓ | — |
| Free Live Chat | — | ✓ |
| Help Desk | ✓ | — |
| Knowledge Base | — | ✓ |
| Live Chat | ✓ | — |
| Shared Inbox | ✓ | — |
| Unlimited Agents | — | ✓ |
| Video Chat | — | ✓ |
Pricing: Both Crisp and Tawk.to are free, so this decision comes down to features and philosophy rather than budget.
Feature gaps: Crisp offers CRM, Chatbot and Help Desk that Tawk.to lacks. Tawk.to brings Free Live Chat, Knowledge Base and Unlimited Agents that Crisp does not have.
Team fit: Crisp is geared toward small teams teams, while Tawk.to is aimed at any size teams. Pick the one that matches where your team is today and where it is headed — migrating tools later is always painful.
Where each tool shines: Crisp's biggest strengths are: generous free tier for basic live chat. much cheaper than intercom. Tawk.to's biggest strengths are: includes free live chat as a core feature, purpose-built for customer support workflows. includes unlimited agents as a core feature, purpose-built for customer support workflows.
Watch out for: With Crisp, users commonly note that less powerful ai than intercom's fin. With Tawk.to, the main complaint is that may lack some advanced features.
choose Crisp if
- Your profile matches its sweet spot: startups and small businesses that want affordable live chat + help desk
- You specifically need CRM and Chatbot
- You care about much cheaper than intercom
- Your team size fits the small teams profile Crisp is designed for
choose Tawk.to if
- Your profile matches its sweet spot: businesses wanting completely free live chat
- You specifically need Free Live Chat and Knowledge Base
- You care about includes unlimited agents as a core feature, purpose-built for customer support workflows
- Your team size fits the any size profile Tawk.to is designed for
frequently asked
What is the difference between Crisp and Tawk.to?
Crisp is all-in-one business messaging platform with live chat, chatbot, help desk, and CRM, while Tawk.to is 100% free live chat software with no limits on agents, chats, or contacts. Crisp is built for startups and small businesses that want affordable live chat + help desk, whereas Tawk.to targets businesses wanting completely free live chat.
Should I use Crisp or Tawk.to?
Crisp is built for startups and small businesses that want affordable live chat + help desk. Tawk.to is built for businesses wanting completely free live chat. Pick the one that fits.
When should I choose Crisp over Tawk.to?
Choose Crisp if Your profile matches its sweet spot: startups and small businesses that want affordable live chat + help desk; You specifically need CRM and Chatbot; You care about much cheaper than intercom; Your team size fits the small teams profile Crisp is designed for.
When should I choose Tawk.to over Crisp?
Choose Tawk.to if Your profile matches its sweet spot: businesses wanting completely free live chat; You specifically need Free Live Chat and Knowledge Base; You care about includes unlimited agents as a core feature, purpose-built for customer support workflows; Your team size fits the any size profile Tawk.to is designed for.
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