Chatwoot vs Gleap
Chatwoot is open-source customer engagement platform with live chat, email, social channels, and chatbots, while Gleap is customer feedback and bug reporting tool with visual annotations and live chat. The biggest difference up front: Chatwoot is free, while Gleap starts at $25/mo. Chatwoot is built for teams wanting open-source customer engagement, whereas Gleap targets product teams wanting visual bug reporting + support.
| Feature | Chatwoot | Gleap |
|---|---|---|
| Free tier available | ✓ | ✓ |
| Open source | ✓ | — |
| Bug Reports | — | ✓ |
| Chatbots | ✓ | — |
| Feedback | — | ✓ |
| Live Chat | ✓ | ✓ |
| Omnichannel | ✓ | — |
| Self-Hosted | ✓ | — |
| Surveys | — | ✓ |
Pricing: Chatwoot is completely free, which makes it the obvious pick if budget is the top concern. Gleap starts at $25/mo, but Free for 1 project. That cost buys you a more polished or feature-rich experience, so it comes down to whether the extras justify the spend.
Feature gaps: Chatwoot offers Chatbots, Omnichannel and Self-Hosted that Gleap lacks. Gleap brings Bug Reports, Feedback and Surveys that Chatwoot does not have. Both share Live Chat.
Team fit: Both tools target small teams teams, so the decision hinges on features and workflow fit rather than scale.
Open source: Chatwoot is open source, meaning you can self-host, audit the code, and avoid vendor lock-in. Gleap is proprietary — you are trusting the vendor with your data and uptime.
Where each tool shines: Chatwoot's biggest strengths are: open source and transparent. includes live chat as a core feature, purpose-built for customer support workflows. Gleap's biggest strengths are: includes bug reports as a core feature, purpose-built for customer support workflows. includes live chat as a core feature, purpose-built for customer support workflows.
Watch out for: With Chatwoot, users commonly note that may lack some advanced features. With Gleap, the main complaint is that free plan exists but key features are locked behind the paid upgrade.
choose Chatwoot if
- Your profile matches its sweet spot: teams wanting open-source customer engagement
- Budget is a hard constraint — Chatwoot is free, Gleap is not
- You need self-hosting, data sovereignty, or the ability to audit source code
- You specifically need Chatbots and Omnichannel
- You care about includes live chat as a core feature, purpose-built for customer support workflows
choose Gleap if
- You need a tool built for product teams wanting visual bug reporting + support
- You specifically need Bug Reports and Feedback
- You care about includes live chat as a core feature, purpose-built for customer support workflows
- The free tier works for you: free for 1 project
frequently asked
What is the difference between Chatwoot and Gleap?
Chatwoot is open-source customer engagement platform with live chat, email, social channels, and chatbots, while Gleap is customer feedback and bug reporting tool with visual annotations and live chat. The biggest difference up front: Chatwoot is free, while Gleap starts at $25/mo. Chatwoot is built for teams wanting open-source customer engagement, whereas Gleap targets product teams wanting visual bug reporting + support.
Should I use Chatwoot or Gleap?
Chatwoot is the free option; Gleap charges $25/mo but may offer more polish. Here is how they compare.
When should I choose Chatwoot over Gleap?
Choose Chatwoot if Your profile matches its sweet spot: teams wanting open-source customer engagement; Budget is a hard constraint — Chatwoot is free, Gleap is not; You need self-hosting, data sovereignty, or the ability to audit source code; You specifically need Chatbots and Omnichannel; You care about includes live chat as a core feature, purpose-built for customer support workflows.
When should I choose Gleap over Chatwoot?
Choose Gleap if You need a tool built for product teams wanting visual bug reporting + support; You specifically need Bug Reports and Feedback; You care about includes live chat as a core feature, purpose-built for customer support workflows; The free tier works for you: free for 1 project.
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