Gleap vs Kayako
Gleap is customer feedback and bug reporting tool with visual annotations and live chat, while Kayako is help desk platform with journey-based customer support and multichannel inbox. Kayako comes in cheaper, but price alone does not tell the full story. Gleap is built for product teams wanting visual bug reporting + support, whereas Kayako targets support teams wanting unified customer journey tracking.
| Feature | Gleap | Kayako |
|---|---|---|
| Free tier available | ✓ | — |
| Open source | — | — |
| Bug Reports | ✓ | — |
| Collaborators | — | ✓ |
| Feedback | ✓ | — |
| Journey Tracking | — | ✓ |
| Live Chat | ✓ | ✓ |
| Shared Inbox | — | ✓ |
| Surveys | ✓ | — |
Pricing: Gleap starts at $25/mo. Kayako starts at $15/agent/mo. Kayako is the more affordable option.
Feature gaps: Gleap offers Bug Reports, Feedback and Surveys that Kayako lacks. Kayako brings Collaborators, Journey Tracking and Shared Inbox that Gleap does not have. Both share Live Chat.
Team fit: Gleap is geared toward small teams teams, while Kayako is aimed at mid-size teams teams. Pick the one that matches where your team is today and where it is headed — migrating tools later is always painful.
Where each tool shines: Gleap's biggest strengths are: includes bug reports as a core feature, purpose-built for customer support workflows. includes live chat as a core feature, purpose-built for customer support workflows. Kayako's biggest strengths are: includes journey tracking as a core feature, purpose-built for customer support workflows. includes live chat as a core feature, purpose-built for customer support workflows.
Watch out for: With Gleap, users commonly note that free plan exists but key features are locked behind the paid upgrade. With Kayako, the main complaint is that starts at $15/agent/mo — on the expensive side, especially for small teams or solo users.
choose Gleap if
- You need a tool built for product teams wanting visual bug reporting + support
- You specifically need Bug Reports and Feedback
- You care about includes live chat as a core feature, purpose-built for customer support workflows
- Your team size fits the small teams profile Gleap is designed for
- The free tier works for you: free for 1 project
choose Kayako if
- You need a tool built for support teams wanting unified customer journey tracking
- You want to save on per-user costs — Kayako is $10.00/user/mo cheaper
- You specifically need Collaborators and Journey Tracking
- You care about includes live chat as a core feature, purpose-built for customer support workflows
- Your team size fits the mid-size teams profile Kayako is designed for
frequently asked
What is the difference between Gleap and Kayako?
Gleap is customer feedback and bug reporting tool with visual annotations and live chat, while Kayako is help desk platform with journey-based customer support and multichannel inbox. Kayako comes in cheaper, but price alone does not tell the full story. Gleap is built for product teams wanting visual bug reporting + support, whereas Kayako targets support teams wanting unified customer journey tracking.
Should I use Gleap or Kayako?
Gleap is built for product teams wanting visual bug reporting + support. Kayako is built for support teams wanting unified customer journey tracking. Pick the one that fits.
When should I choose Gleap over Kayako?
Choose Gleap if You need a tool built for product teams wanting visual bug reporting + support; You specifically need Bug Reports and Feedback; You care about includes live chat as a core feature, purpose-built for customer support workflows; Your team size fits the small teams profile Gleap is designed for; The free tier works for you: free for 1 project.
When should I choose Kayako over Gleap?
Choose Kayako if You need a tool built for support teams wanting unified customer journey tracking; You want to save on per-user costs — Kayako is $10.00/user/mo cheaper; You specifically need Collaborators and Journey Tracking; You care about includes live chat as a core feature, purpose-built for customer support workflows; Your team size fits the mid-size teams profile Kayako is designed for.
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