Gleap vs Tawk.to
Gleap is customer feedback and bug reporting tool with visual annotations and live chat, while Tawk.to is 100% free live chat software with no limits on agents, chats, or contacts. The biggest difference up front: Tawk.to is free, while Gleap starts at $25/mo. Gleap is built for product teams wanting visual bug reporting + support, whereas Tawk.to targets businesses wanting completely free live chat.
| Feature | Gleap | Tawk.to |
|---|---|---|
| Free tier available | ✓ | ✓ |
| Open source | — | — |
| Bug Reports | ✓ | — |
| Feedback | ✓ | — |
| Free Live Chat | — | ✓ |
| Knowledge Base | — | ✓ |
| Live Chat | ✓ | — |
| Surveys | ✓ | — |
| Unlimited Agents | — | ✓ |
| Video Chat | — | ✓ |
Pricing: Tawk.to is completely free, which makes it the obvious pick if budget is the top concern. Gleap starts at $25/mo, but Free for 1 project. That cost buys you a more polished or feature-rich experience, so it comes down to whether the extras justify the spend.
Feature gaps: Gleap offers Bug Reports, Feedback and Live Chat that Tawk.to lacks. Tawk.to brings Free Live Chat, Knowledge Base and Unlimited Agents that Gleap does not have.
Team fit: Gleap is geared toward small teams teams, while Tawk.to is aimed at any size teams. Pick the one that matches where your team is today and where it is headed — migrating tools later is always painful.
Where each tool shines: Gleap's biggest strengths are: includes bug reports as a core feature, purpose-built for customer support workflows. includes live chat as a core feature, purpose-built for customer support workflows. Tawk.to's biggest strengths are: includes free live chat as a core feature, purpose-built for customer support workflows. includes unlimited agents as a core feature, purpose-built for customer support workflows.
Watch out for: With Gleap, users commonly note that free plan exists but key features are locked behind the paid upgrade. With Tawk.to, the main complaint is that may lack some advanced features.
choose Gleap if
- You need a tool built for product teams wanting visual bug reporting + support
- You specifically need Bug Reports and Feedback
- You care about includes live chat as a core feature, purpose-built for customer support workflows
- Your team size fits the small teams profile Gleap is designed for
- The free tier works for you: free for 1 project
choose Tawk.to if
- Your profile matches its sweet spot: businesses wanting completely free live chat
- Budget is a hard constraint — Tawk.to is free, Gleap is not
- You specifically need Free Live Chat and Knowledge Base
- You care about includes unlimited agents as a core feature, purpose-built for customer support workflows
- Your team size fits the any size profile Tawk.to is designed for
frequently asked
What is the difference between Gleap and Tawk.to?
Gleap is customer feedback and bug reporting tool with visual annotations and live chat, while Tawk.to is 100% free live chat software with no limits on agents, chats, or contacts. The biggest difference up front: Tawk.to is free, while Gleap starts at $25/mo. Gleap is built for product teams wanting visual bug reporting + support, whereas Tawk.to targets businesses wanting completely free live chat.
Should I use Gleap or Tawk.to?
Tawk.to is the free option; Gleap charges $25/mo but may offer more polish. Here is how they compare.
When should I choose Gleap over Tawk.to?
Choose Gleap if You need a tool built for product teams wanting visual bug reporting + support; You specifically need Bug Reports and Feedback; You care about includes live chat as a core feature, purpose-built for customer support workflows; Your team size fits the small teams profile Gleap is designed for; The free tier works for you: free for 1 project.
When should I choose Tawk.to over Gleap?
Choose Tawk.to if Your profile matches its sweet spot: businesses wanting completely free live chat; Budget is a hard constraint — Tawk.to is free, Gleap is not; You specifically need Free Live Chat and Knowledge Base; You care about includes unlimited agents as a core feature, purpose-built for customer support workflows; Your team size fits the any size profile Tawk.to is designed for.
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