Close vs Twenty
Close is CRM built for inside sales with built-in calling, email sequences, and pipeline management, while Twenty is Open-source CRM with a modern UI, built to be a transparent alternative to Salesforce. The biggest difference up front: Twenty is free, while Close starts at $49/user/mo. Close is built for inside sales teams wanting built-in calling and email, whereas Twenty targets teams wanting an open-source salesforce alternative.
| Feature | Close | Twenty |
|---|---|---|
| Free tier available | — | ✓ |
| Open source | — | ✓ |
| Built-in Calling | ✓ | — |
| Email Sequences | ✓ | — |
| Extensible | — | ✓ |
| GraphQL API | — | ✓ |
| Open Source | — | ✓ |
| Pipeline | ✓ | — |
| Power Dialer | ✓ | — |
| Self-Hosted | — | ✓ |
Pricing: Twenty is completely free, which makes it the obvious pick if budget is the top concern. Close starts at $49/user/mo. That cost buys you a more polished or feature-rich experience, so it comes down to whether the extras justify the spend.
Feature gaps: Close offers Built-in Calling, Email Sequences and Pipeline that Twenty lacks. Twenty brings Extensible, GraphQL API and Open Source that Close does not have.
Team fit: Both tools target small teams teams, so the decision hinges on features and workflow fit rather than scale.
Open source: Twenty is open source, meaning you can self-host, audit the code, and avoid vendor lock-in. Close is proprietary — you are trusting the vendor with your data and uptime.
Where each tool shines: Close's biggest strengths are: includes built-in calling as a core feature, purpose-built for crm workflows. includes email sequences as a core feature, purpose-built for crm workflows. Twenty's biggest strengths are: open source and transparent. open-source codebase gives you full transparency and community-driven development.
Watch out for: With Close, users commonly note that starts at $49/user/mo — on the expensive side, especially for small teams or solo users. With Twenty, the main complaint is that may lack some advanced features.
choose Close if
- You need a tool built for inside sales teams wanting built-in calling and email
- You specifically need Built-in Calling and Email Sequences
- You care about includes email sequences as a core feature, purpose-built for crm workflows
choose Twenty if
- Your profile matches its sweet spot: teams wanting an open-source salesforce alternative
- Budget is a hard constraint — Twenty is free, Close is not
- You need self-hosting, data sovereignty, or the ability to audit source code
- You specifically need Extensible and GraphQL API
- You care about open-source codebase gives you full transparency and community-driven development
frequently asked
What is the difference between Close and Twenty?
Close is CRM built for inside sales with built-in calling, email sequences, and pipeline management, while Twenty is Open-source CRM with a modern UI, built to be a transparent alternative to Salesforce. The biggest difference up front: Twenty is free, while Close starts at $49/user/mo. Close is built for inside sales teams wanting built-in calling and email, whereas Twenty targets teams wanting an open-source salesforce alternative.
Should I use Close or Twenty?
Twenty is the free option; Close charges $49/user/mo but may offer more polish. Here is how they compare.
When should I choose Close over Twenty?
Choose Close if You need a tool built for inside sales teams wanting built-in calling and email; You specifically need Built-in Calling and Email Sequences; You care about includes email sequences as a core feature, purpose-built for crm workflows.
When should I choose Twenty over Close?
Choose Twenty if Your profile matches its sweet spot: teams wanting an open-source salesforce alternative; Budget is a hard constraint — Twenty is free, Close is not; You need self-hosting, data sovereignty, or the ability to audit source code; You specifically need Extensible and GraphQL API; You care about open-source codebase gives you full transparency and community-driven development.
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