Folk vs Twenty
Folk is Lightweight CRM for relationship management with a spreadsheet-like interface, while Twenty is Open-source CRM with a modern UI, built to be a transparent alternative to Salesforce. The biggest difference up front: Twenty is free, while Folk starts at $20/user/mo. Folk is built for small teams and agencies managing relationships, not just sales pipelines, whereas Twenty targets teams wanting an open-source salesforce alternative.
| Feature | Folk | Twenty |
|---|---|---|
| Free tier available | ✓ | ✓ |
| Open source | — | ✓ |
| Chrome Extension | ✓ | — |
| Contact Capture | ✓ | — |
| Extensible | — | ✓ |
| GraphQL API | — | ✓ |
| Mail Merge | ✓ | — |
| Open Source | — | ✓ |
| Pipelines | ✓ | — |
| Self-Hosted | — | ✓ |
| Tags | ✓ | — |
Pricing: Twenty is completely free, which makes it the obvious pick if budget is the top concern. Folk starts at $20/user/mo, but Free for up to 200 contacts. That cost buys you a more polished or feature-rich experience, so it comes down to whether the extras justify the spend.
Feature gaps: Folk offers Chrome Extension, Contact Capture and Mail Merge that Twenty lacks. Twenty brings Extensible, GraphQL API and Open Source that Folk does not have.
Team fit: Both tools target small teams teams, so the decision hinges on features and workflow fit rather than scale.
Open source: Twenty is open source, meaning you can self-host, audit the code, and avoid vendor lock-in. Folk is proprietary — you are trusting the vendor with your data and uptime.
Where each tool shines: Folk's biggest strengths are: spreadsheet-like simplicity. works for any type of relationship, not just sales. Twenty's biggest strengths are: open source and transparent. open-source codebase gives you full transparency and community-driven development.
Watch out for: With Folk, users commonly note that limited pipeline and deal management. With Twenty, the main complaint is that may lack some advanced features.
choose Folk if
- You need a tool built for small teams and agencies managing relationships, not just sales pipelines
- You specifically need Chrome Extension and Contact Capture
- You care about works for any type of relationship, not just sales
- The free tier works for you: free for up to 200 contacts
choose Twenty if
- Your profile matches its sweet spot: teams wanting an open-source salesforce alternative
- Budget is a hard constraint — Twenty is free, Folk is not
- You need self-hosting, data sovereignty, or the ability to audit source code
- You specifically need Extensible and GraphQL API
- You care about open-source codebase gives you full transparency and community-driven development
frequently asked
What is the difference between Folk and Twenty?
Folk is Lightweight CRM for relationship management with a spreadsheet-like interface, while Twenty is Open-source CRM with a modern UI, built to be a transparent alternative to Salesforce. The biggest difference up front: Twenty is free, while Folk starts at $20/user/mo. Folk is built for small teams and agencies managing relationships, not just sales pipelines, whereas Twenty targets teams wanting an open-source salesforce alternative.
Should I use Folk or Twenty?
Twenty is the free option; Folk charges $20/user/mo but may offer more polish. Here is how they compare.
When should I choose Folk over Twenty?
Choose Folk if You need a tool built for small teams and agencies managing relationships, not just sales pipelines; You specifically need Chrome Extension and Contact Capture; You care about works for any type of relationship, not just sales; The free tier works for you: free for up to 200 contacts.
When should I choose Twenty over Folk?
Choose Twenty if Your profile matches its sweet spot: teams wanting an open-source salesforce alternative; Budget is a hard constraint — Twenty is free, Folk is not; You need self-hosting, data sovereignty, or the ability to audit source code; You specifically need Extensible and GraphQL API; You care about open-source codebase gives you full transparency and community-driven development.
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